These Terms and Conditions govern your use of the luke97 platform, including all gaming, betting, payment and account services. Please read them carefully before registering. By creating an account and using the platform, you confirm that you have read, understood and agreed to everything set out here.
Before You Proceed
Six areas that affect every player using luke97 — worth knowing before you dive into the full terms below.
The luke97 platform is strictly for adults aged 18 and above. Any account found to be registered by a minor will be closed immediately, and any associated funds forfeited. Age verification may be requested at any time.
Each individual may hold only one registered account. Duplicate accounts — whether under the same name, email, device or payment method — are not permitted and will result in account suspension and forfeiture of balances.
All bonuses and promotions at luke97 come with wagering requirements. Bonus funds must be wagered the specified number of times before a withdrawal can be processed. Read bonus terms before opting in.
All transactions on luke97 are processed in Pakistani Rupees (PKR). Supported methods include JazzCash, Easypaisa, Raast, bank transfer and cards. You are responsible for ensuring your payment details are accurate.
Keep your login credentials private and secure. luke97 will never ask for your password. If you suspect your account has been compromised, contact support immediately. You are responsible for activity conducted under your account.
luke97 reserves the right to update these Terms and Conditions at any time. Continued use of the platform following any update constitutes acceptance of the revised terms. The date above indicates the most recent revision.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and the luke97 platform ("luke97", "we", "us" or "our"). By accessing the website at luke97.win, registering an account, or using any service offered through the platform — including sports betting, casino games, live casino, slots and the VIP program — you agree to be bound by these Terms in full.
These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and luke97. If you do not agree with any part of these Terms, you should not use the platform.
Important: These Terms are written in plain English for ease of understanding. However, where any ambiguity exists, the meaning most consistent with the intent of the platform operators shall apply. If you have questions about any clause, please contact our support team before using the relevant service.
To register and use the luke97 platform, you must meet all of the following criteria at the time of registration and on an ongoing basis:
luke97 reserves the right to request documentary proof of age and identity at any stage. This may include a copy of a government-issued ID, proof of address, or confirmation of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
Age Verification: If at any point luke97 has reason to believe that a player is under 18, the account will be suspended pending verification. Any winnings accumulated while age verification is pending may be withheld.
Each player is permitted to hold exactly one active account at luke97. Operating multiple accounts — whether under the same identity, different email addresses, shared devices, or through other means — is strictly prohibited. Where duplicate accounts are identified, all associated accounts may be suspended and any balances forfeited.
You are responsible for maintaining the confidentiality of your username and password. luke97 will never contact you to request your password. If you become aware of any unauthorised access to your account, notify our support team immediately. luke97 accepts no liability for losses incurred due to a player sharing login credentials or failing to maintain account security.
You must ensure that all information held on your account is accurate and up to date. This includes your name, date of birth, contact email, phone number and payment details. Providing false or misleading information may result in account closure and forfeiture of any balance.
luke97 accepts deposits in PKR through the following payment methods: JazzCash, Easypaisa, Raast, standard IBFT bank transfer, and major debit/credit cards. All deposit methods are subject to minimum and maximum limits as displayed on the Deposit page.
If a deposit fails to credit to your account, please do not attempt to repeat the transaction without first contacting support. Duplicate deposit attempts may result in funds being held pending manual review.
Withdrawals are processed to the same payment method used for your most recent deposit, where possible. Minimum and maximum withdrawal amounts apply and are displayed at the time of withdrawal request.
Standard withdrawals are processed within 24–72 hours of request. VIP members at Gold tier and above benefit from priority withdrawal processing, with Platinum targeting same-day processing. Processing times may be extended if identity verification or bonus wagering requirements have not been fully completed.
luke97 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, weekly cashback and VIP-exclusive offers. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion terms:
Cashback: The weekly VIP cashback is calculated on net losses during the relevant period and credited as bonus credit with a low wagering requirement (typically 3x). Cashback is applied automatically — no claim is required. Full details are on the VIP page.
luke97 reserves the right to withdraw, amend or cancel any promotion at any time. Players who are found to be misusing bonus systems — including through coordinated betting strategies designed to exploit bonus terms — may have their bonuses voided and their accounts reviewed.
All games and betting markets on luke97 are governed by the rules of the respective game or market as displayed on the platform at the time of play. In the event of a dispute about the outcome of a game or bet, the platform's recorded result is the definitive reference.
Cricket, PSL, T20 internationals, football, esports and other markets are subject to the specific rules of each sport and betting market. luke97 reserves the right to void bets placed on markets where errors in odds, data feed failures or clearly incorrect pricing have occurred. In such cases, stakes are returned in full.
Casino game outcomes are determined by certified random number generators (for digital games) or by real dealers operating under studio conditions (for live casino). All live dealer rounds are recorded and stored for verification purposes. Disconnections during live rounds do not affect the outcome — bets placed before the betting window closes are honoured.
Maximum single-transaction and daily winning caps may apply across certain game types. Where applicable, these limits are displayed before play and form part of the game's terms. Winnings in excess of published caps may be adjusted to the maximum permitted amount.
The luke97 VIP program operates across five tiers: Bronze, Silver, Gold, Platinum and Diamond. Tier progression is based on monthly wager volume across all sections of the platform. Tier status is reviewed on a rolling monthly basis.
luke97 is committed to providing a gaming environment that supports responsible play. All players have access to the following tools via their account settings:
These tools are available at any time and apply across all sections of the platform regardless of VIP status. Full guidance is available on the Responsible Gaming page. All services are strictly for adults aged 18 and above. If you are concerned that your gaming behaviour is causing harm, we encourage you to use the tools available or contact support.
luke97 collects and processes personal data in accordance with our Privacy Policy, which should be read alongside these Terms. By registering, you consent to the collection and use of your personal information as described in that policy.
Your data is stored securely and is not sold to third parties. Payment information is processed through encrypted channels. Account data is retained for the periods required to fulfil legal and operational obligations.
The following activities are strictly prohibited on the luke97 platform and may result in immediate account suspension, forfeiture of balances and reporting to relevant authorities:
Fraud & Abuse: Any suspected fraudulent activity — including chargebacks, reversed payment claims, or coordinated bonus abuse — will be investigated and may result in permanent account closure and recovery of affected funds.
luke97 provides its platform on an "as available" basis. While we take all reasonable steps to ensure continuous, error-free operation, we do not guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues or circumstances outside our control may result in temporary unavailability.
To the fullest extent permitted by applicable law, luke97 shall not be liable for:
Nothing in these Terms limits liability for matters that cannot lawfully be excluded.
You may close your account at any time by contacting support. Any real-money balance remaining at the time of closure will be returned to you via your registered withdrawal method, subject to completion of any outstanding wagering requirements and identity verification.
luke97 reserves the right to suspend or permanently close any account where:
On closure by luke97 for breach of these Terms, any bonus balances and associated winnings may be forfeited. Real-money balances not associated with bonus abuse or fraud will be returned after investigation.
luke97 may update these Terms at any time. Where changes are material, we will notify players via email or a notice on the platform. Continued use of the platform after any update constitutes acceptance of the revised Terms. The date at the top of this page reflects the most recent revision. It is your responsibility to review the Terms periodically.
If you have questions about these Terms, please contact our support team who are available 24/7. Support is accessible through the live chat function on the platform. Our team can clarify any clause before you make use of a service.
For account-specific queries, VIP members from Platinum tier and above may contact their dedicated account manager directly.
Support Email: [email protected] | Live Chat: Available on platform 24/7 | FAQ: luke97.win/faq
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